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Without my permission

Lowrifrancez1
Visitor

‎02-02-2024 01:43 PM

I have noticed that a PlayStation 5 has been taken out on contract on my EE account and I have no idea who has done this or how, and I’m having to pay 35 pounds every month for it on top of my own contract….. can you please help as I cannot afford to pay that , and I have no idea who has done it! Can u please cancel the PlayStation and find out who has done this ! I am not happy at all, I have been a loyal customer for over 10 years but now I don’t trust my EE account and I am thinking of changing to another phone account …. Can anyone assist me asap! It is fraud whoever has done this !!!! 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎02-02-2024 01:53 PM

Hi @Lowrifrancez1 

You'll need to speak to EE CS on 150 about this issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎02-02-2024 02:34 PM

Hi @Lowrifrancez1 

I am sorry to hear this, please call us on 150 and our mobile guides will certainly get this looked into and help you get this sorted. 

Let us know how you get on. 

Leanne.

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