How to make a complain/feedback about a delivery?

nzt48 · ‎13-01-2026

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a direct cause unfortunately. This website seems impossible to find a way to talk to a person. Thanks !

XRaySpeX · ‎13-01-2026

@nzt48 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Peter_W · ‎13-01-2026

Good afternoon @nzt48.

Welcome to the EE Community!

We have a dedicated team for queries linked to gaming and electronic product orders.

If you check out our help page here, or give us a call on 0800 079 0062, they'll be able to help review your options with this.

Peter