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Sophie_Bynam
Investigator
Investigator

‎13-01-2026 07:08 AM

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

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12 REPLIES 12
Ritu_D
EE Community Support Team

‎13-01-2026 09:15 AM

Good morning @Sophie_Bynam 

Welcome to the community. 

Its great to hear you have ordered a new phone with EE, what make and model did you order? 

I can take a look at our stock levels. 

You should have received an email with a order reference number on it, you can Track your Order online. 

Thanks 

Ritu 

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Sophie_Bynam
Investigator
Investigator
In response to Ritu_D

‎13-01-2026 09:17 AM

Hiya it was the iPhone 17 pro max 256GB in Silver.  I did receive the email with the tracking number but everytime I go to check it’s still on “awaiting dispatch”. Tomorrow it will be a week since I ordered it.

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Ritu_D
EE Community Support Team
In response to Sophie_Bynam

‎13-01-2026 09:32 AM

Thank you for getting back to me so quickly @Sophie_Bynam 

I have taken a look into the stock levels for that specific phone and it indicates should be despatched within 7 days. 

If you don't hear anything tomorrow, I would suggest you Contact our customer service team, they will be able to look into your order and give you any updates. 

Thanks 

Ritu 

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Sophie_Bynam
Investigator
Investigator
In response to Ritu_D

‎13-01-2026 09:36 AM

On my confirmation email from EE it says estimated delivery date 14/01/26, so will I hear anything from DPD today about delivery or will it be tomorrow morning? 

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Ritu_D
EE Community Support Team
In response to Sophie_Bynam

‎13-01-2026 09:40 AM

As that is a estimated delivery date I cannot confirm if the phone will definitely be delivered tomorrow @Sophie_Bynam.

If you haven't already I would recommend downloading the ‎DPD App, this will let you know when DPD have been notified of your delivery and when you can expect it to be delivered. 

Ritu

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Sophie_Bynam
Investigator
Investigator
In response to Ritu_D

‎13-01-2026 09:46 AM

Ok thank you. What I meant was would a person usually hear from DPD the day before the expected delivery date. 

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Ritu_D
EE Community Support Team
In response to Sophie_Bynam

‎13-01-2026 09:57 AM

They will sometimes text you to advise when they have received your order details @Sophie_Bynam 

The DPD App is great for keeping you up to date. 

Ritu

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Sophie_Bynam
Investigator
Investigator
In response to Ritu_D

‎13-01-2026 12:22 PM

I have the DPD app but nothing on there as of yet

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Ritu_D
EE Community Support Team
In response to Sophie_Bynam

‎13-01-2026 12:49 PM

That is great that you have the DPD app @Sophie_Bynam 

Keep an eye on it and you will see updates soon. 

Thanks 

Ritu 

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