29-01-2025 01:55 PM
I received my ps5 and switch on Friday but no gaming voucher was included. I messaged about this and was told that I should get it within 48 hours then told you had to wait the 14 day cooling off period but I could get the voucher quicker if I emailed the right email which I did straight away and heard nothing. Another chat on Saturday for 2 hours then said I would get them within 72 hours they raised and closed a complaint as they said they had sorted the problem. I still have no vouchers and don’t want to waste another 2 hours on chat to sort it
Solved! See the answer below or view the solution in context.
30-01-2025 12:52 PM
There isn’t an account queries button. I’ve now been in a queue for nearly an hour to try and speak to someone
30-01-2025 02:46 PM
Thanks for coming back to me @Fayeb79
If you have called 150 from an EE phone, or 07953 966 150, the call will be answered once a guide is available to help you 🙂
Leanne.
18-02-2025 01:04 PM
Hiya I had a voucher with my ps5 and i accidentally brought black oops 6 on Microsoft instead of PlayStation all I want to do is swap it over I’ve tried to contacting them and they are telling me it’s done online?
18-02-2025 03:59 PM
Hi @Jaywalker28
Thanks for coming to the community.
Was it Microsoft you spoke to?
Lesley