DPD failed delivery attempts

[Jamiejamiecarl]

Ordered a PS5 bundle from EE on the 27/09 and was amazed to receive a message the following day saying it was being delivered. So far so good. 

DPD attempted delivery on the 28/09 but as I work full time away from home nobody was in and they couldn’t deliver which is fair enough. I recieved a message from DPD shortly after explaining my options. I checked through the DPD options and I could only ‘upgrade my delivery’ or ‘change the delivery date’. I couldn’t ’deliver to safe place’ which is understandable for a £600 item but I was hoping I’d be able to ‘collect from pickup point’ but that option was blanked out.

The following day (29/09) DPD attempted delivery again to no avail. The same message from DPD came through. I then tried to contact EE which is impossible, the phone number will only work for broadband or phone, there seems to by nobody to talk to for gaming orders. I downloaded the app looking for a live chat and that wasn’t there either so this is my last resort it seems.

I attempted to track the parcel this morning (30/09) and it says it’s being held at DPD’s depot in my local area with no other options. How can I get my parcel?

 [Mod Edit - Image rejected due to sensitive information (Parcel number and delivery PIN)]

 

[Alex_H · Accepted solution]

Hi @Jamiejamiecarl,

Welcome to the EE Community

If you need to speak to us about a tech order, rather than mobile or broadband, please call us on 0800 079 0062 with your order number. Our team will be able to check the order and help clarify what is happening with the delivery currently.

Alex
 

[garybs29]

I may be missing something here but if you click on the manage button does it not give you an option to re=arrange for a day someone will be in?