Activating ultimate pass for xbox no activation code

[Popglobe]

HI - I have a new contract and have added the ultimate pass for xbox. All went well up to a point.

I Got a page on ee saying Activate then enjoy - xbox game pass ultimate.

I press activate and it says go to partners website.

I press that and takes me to account.microsfot and I am logged in but it wants an activation code - or gift card, but I dont have one?

Help what do I do.

[Leanne_T]

Hi @Popglobe 

Thanks for coming to the community. 

Do you have the Game Pass add-on showing in your My EE account? 

Leanne 🙂

[Popglobe]

Yep all is showing - its the last bit linking to microsoft. I spoke to someone at ee and they said I have to contact Microsoft. MIcrosoft were no good. I think they are based in USA so didnt have a clue what I was on about. This has got to be ee end or if not, they need to sort it not have me speaking to someone in the US. 

😞

I have done exactly as detailed above and it keeps asking for an activation code.

[Leanne_T]

Thanks for coming back to me @Popglobe 

This will need to be looked into further for you, please call us again on 150 and our tech gurus can run through some further troubleshooting and let you know the next steps to get this sorted. 

Leanne. 

[Popglobe]

I tired doing that and they pointed me to Microsoft which is a little pointless.

[Leanne_T]

Hi @Popglobe 

If you could try us again and let the team know Microsoft were unable to resolve this for you to see what other options are available to get this sorted. 

Leanne 🙂

[Simon118]

Did you get this sorted? I have the same issue, sent to the Microsoft page but haven’t got a code and when I phoned they thought it would be in the box with the Xbox.

[Popglobe]

Yes I did. No thanks to ee or microsoft. ee told us to call microsoft who were worse than useless. I had one last go and when we got to the enter code bit on the microsoft site I simply clicked next (I think). It thought about it for a minute and then came up saying it had all been activated. I didn't put a code in - simply left it blank. I went onto my sons xbox a couple of hours later and there it was showing.

 Come on ee - at least know how your systems work - it shouldn't be up to the customer to be on the phone all the time trying to sort it out with you and a third party. I would like to stress I sorted this myself (by chance admittedly) - no thanks to ee or microsoft. A shame as ee have always been really good in the past.

Good luck and let me know if it works for you.

[Simon118]

Thank you I’ll give that a try. Unfortunately EE seem to be completely down right now and have been for a while, website won’t work and can’t phone them either.

[Simon118]

Thank you so much! Website finally started working and I did as you said and just clicked next and it confirmed the subscription and it’s all sorted now!