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Forum Posts

how do I add Wi-Fi Enhancer?

I'd like to add Wi-Fi Enhancer for Game Mode, assuming it's worth it. I can't find how to add it with online or in the app anywhere. Can find loads marketing info about it though.Does anyone know if it benefits over ethernet connection?

suttus88 by Investigator
  • 1234 Views
  • 5 replies
  • 1 Helpful

Activating add on - xbox game pass

My son has a phone on my account and has the xbox game pass as an add on.  How does he activate it on his existing xbox account as I can't see how to do it on the app!

Resolved! Game pass ultimate saying it's expiring

Morning. I have xbox game pass ultimate as an inclusive add on. When I go to play any game this week it tells me my game pass is expiring soon and to renew. I think the expiry coincides with my ee bill date. Has anyone had this before? Will it just r...

Mp2408 by Visitor
  • 564 Views
  • 1 replies
  • 1 Helpful

EE staff lying about ps portal order

I wanted to know if anyone else faced this issue my son upgraded 2/3 contacts I have with EE for me and he enquired about the ps portal to be told it has added to my plan I even had to confirm it all for him and gave the phone back to my son and they...

jamal91 by Visitor
  • 634 Views
  • 3 replies
  • 0 Helpful

Xbox Gamepass Ultimate Linked to EE/BT with free membership!!?

Hello,I live in Iraq and I bought a 1 Xbox Gamepass Ultimate on October 2023 which I bought on G2A. On November I left Iraq and went to another country to finish my studies.When I came back a couple of days ago I checked my Xbox and it seems the subs...

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Shofash by Explorer
  • 657 Views
  • 3 replies
  • 1 Helpful

xBox Gamepass Ultimate Cancelled

I am paying £31 a month for an xBox series X with a 2 years subscription to Gamepass and suddenly it is showing as cancelled due to non-payment. When I go on the EE app it is now telling me to reactivate for £12 a month. So far I have not been impres...

MattW-182 by Investigator
  • 1243 Views
  • 8 replies
  • 3 Helpful

Without my permission

I have noticed that a PlayStation 5 has been taken out on contract on my EE account and I have no idea who has done this or how, and I’m having to pay 35 pounds every month for it on top of my own contract….. can you please help as I cannot afford to...

Lagging

Hi , changed package when contract was up fior renewal on 19th jan , ps5 jumping like hell , wasn’t doing it on previous contract , lady on phone said this new contract was fine for gaming 59-65 mps not sure what old contract was , do I need a n upgr...

Monkfish2 by Investigator
  • 778 Views
  • 5 replies
  • 0 Helpful