PS5 Delivery

[Cj506]

Hi everyone 

I ordered a ps5 Monday 28th October said it would be 1-3 days delivery it’s now Thursday but I haven’t received anything about it no tracking number or anything just a email saying it’s on its way and that was Tuesday 

[Alex_H]

Hi @Cj506,

Welcome to the EE Community

If you made the purchase from ee.co.uk as an add-on to your mobile contract, please give us a call on 150 and one of our guides will be able to check the order and delivery tracking for you if you have not received this. 

If it was a purchase from the EE store Gaming, Smartphones, Laptops, TVs, & Smart Home | EE Store  you can login to check the track order option in your orders once logged in. Or you can contact the store team here Contact us | EE Store

Alex

[robh661]

I had the same problem, and on the same day. I ordered a Samsung 4k tv, they took the upfront payment. And nothing. 

When  I phoned up today, after phoning twice on 2 different  numbers and getting transferred to the right place, they said the order had got stuck in the system they re-ordered it and apparently the order went through correctly.

But still waiting on the new email and the new delivery day of Weds. 

[robh661]

Update:

As I still haven't had any new communication from EE about the 2nd attempt to get the TV, I decided to email them and sent them a copy of the original Thank you for you order email.

If that draws a blank, then I'll try and cancel the order.