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Activating add on - xbox game pass

GinjaNinja76
Explorer

My son has a phone on my account and has the xbox game pass as an add on.  How does he activate it on his existing xbox account as I can't see how to do it on the app!

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @GinjaNinja76 
Welcome to the community.

Is it active as an inclusive extra on his phone plan? Did he follow the activation link from the text message that is sent?

Chris

GinjaNinja76
Explorer

Hi @Christopher_G 

Thanks 😉 

It's showing as added inclusive extra but I can't see where it says active?! My son didn't get a text

Christopher_G
EE Community Support Team

OK, thanks @GinjaNinja76 

If you speak to our Mobile Care team, they'll try and resend the activation link through.

Chris