Thank you for your advice and informative response. I'm not sure why you assumed I "just select[ed] the first option given". I'm not really sure why you're criticizing my actions at all tbh.
There are two options only. The first option is if you need to speak with someone and the second option is for automated services. Selecting the first returns a message similar to "we've sent you a message" and ends the call. The message sends a link to follow. As these are the only two options I'm not sure which other to select. Perhaps you could expand your answer to include the correct actions to take?
My point was what if you can't follow the link and need to call somebody without internet access. Hopefully I've explained it in a way you can understand now.
Despite the merging or whatever it is I find the two companies operate quite differently but I'm sure I've made a mistake there too. Again thank you for correcting my opinion though.
Please accept my apologies I appear to have upset your pride somehow. I am sorry I upset you. I was trying to highlight a potential issue but clearly this community isn't about that.
