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WiFi enhancer disappeared

Hi just had my old Smart hub plus swapped out for a smart hub pro. Paired the new hub pro with the app. All went smoothly apart from WiFi enhancer has now disappeared. Rang customer service who are no help. Also re installed the EE app and rebooted h...

v6villan by • Contributor
  • 3 Views
  • 1 replies
  • 0 Helpful

Moved from Sky to EETV, picture quality is bad e.g. channel 5 on demand

set up EE 500 broadband, and EETV. The picture quality is nothing like I had on Sky. The HD on demand channels are pretty bad. E.g Channel 5.EETV just doesn’t seem to have as clear a picture as I had on Sky - yes I was paying £9 a month for HD. But t...

Sooze27 by • Visitor
  • 35 Views
  • 1 replies
  • 0 Helpful

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

rhocar1 by • Explorer
  • 359 Views
  • 7 replies
  • 4 Helpful

Resolved! Porting my old number

Hi, last week I ordered a PAYG SIM from EE which arrived today. At time of ordering, EE asked for the PAC code from my old provider which I gave them and on the order confirmation email it says my number will be transferred within 24 hours, but it’s ...

RVC by • Investigator
  • 1033 Views
  • 9 replies
  • 1 Helpful

Can i use my Samsung Smartphone with my EE account?

Hi,I have an EE monthly account which pays for my useage of my dumphone, and for my mobile router.Obviously i use the mobile router with my laptop. I never use the mobile router SIM card for phone calls ( i dont even know if i can). The mobile router...

treez by • Established Contributor
  • 216 Views
  • 13 replies
  • 1 Helpful

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

h_shewan by • Investigator
  • 351 Views
  • 14 replies
  • 5 Helpful

Purchased TV with free TNT Sports

HelloI recently purchased a TV via the app, where the monthly payments are being added to my mobile bill. It said it came with free TNT sports but I haven't received any texts or emails with any information on how I activate this.Please advise 

Calling the uk from Australia

I have a zone 1 roaming package with data and calls. I cannot make or receive calls from the uk. I have changed networks manually, restarted the phone, WiFi on, WiFi off etc and nothing. I made a call yesterday eventually but nothing today. Have spok...

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