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App/live chat

glitterchickgrl
Explorer

Hi

I started a webchat a couple of times and got messages saying nobody was available and somebody would come back to me. Nobody did. I then found the Web chat option had disappeared on the app so I have now reinstalled the app twice as suggested on here. The app now won't even open. I need to discuss something in writing. How can I fix the issues with the app to do this, or alternatively is there an email address I can use.??

1 REPLY 1
Christopher_G
EE Community Support Team

Hi and welcome back, @glitterchickgrl 🙂

What kind of phone are you using? Usually deleting and redownloading the app makes sure you're on the latest version and fixes problems with this.

What is it that you're looking to discuss?

Chris