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App not working

Basher1964doug
Visitor

Hi  I have set up the re app on my phone properly with my email and a password .Unfortunately when the sales person for re took my details down she left out a letter in it so I can open my app up with my name but it doesn’t recognise any of my package or bills but every time I close it down and reopen it soon as it sees my email again it says it’s already recognised. Ee has recognised there mistakes and got the right email but I can not seem to change it on the app to get my contact and bills up it’s still offering me WiFi which I have with them please help

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Basher1964doug 

Give EE a call on 150 correct the error and ask them to delete your online profile. You'll need to register again but this time with the corrected information it should work. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.