Product link to app

[Joy48]

When I got my new Phone, I Connect it to the new EE app it worked beautifully. Then one day it didn’t and when I try to connect now it says the product is already connected to another account. I’ve already rang and they tell me there’s a bug. and they have no date for a fix. Does anyone else have this problem?

I am now again in the position that my new monthly bill is ready for me to review via the app but I can’t see it. The advice I was given by 150 was to ring and someone on the other end of the phone would help me, but that means at least 60 minutes on the phone. 

Any ideas, please would be most welcome

[Leanne_T]

Hi there @Joy48 

Thanks for coming to the community and for reporting this to our mobile guides. 

You can text BILL to 150 for the bill amount, or if you would like to discuss billing options until this is resolved, please call us on 150. 

Thanks. 

Leanne.