online upgrade options page. not showing at all

[jasman71]

I apologise in advance if this has already been mentioned elsewhere, but does anyone else have a problem with not being able to see any phone upgrade options at all? all I get is a blank page except for the header andthe usual terms of service etc menu at the bottom. It makes no difference whether I'm on iPhone, iPad or iMac, it's all the same , on the app or not, and being autistic I don't especially like taking to people on the phone if I can avoid it. Anyone else experiencing this or got a solution? TIA

[Ali_A]

Thanks for joining us on Community @jasman71 

Have you tried any non-safari browser? 
Once you log in are you able to view any other part of your online services, such as bills?

Ali 

[jasman71]

Hi, yes as far as I can tell all other services are there and visible, but for a long time now all I get when clicking on the upgrade your device button is this…

I’ve tried on safari yes and google chrome but no others yet 

 

[Ali_A]

@jasman71 
Thanks for getting back to me. 

Do you get the same error if you log out completely, then visit the upgrade page Here ? It will ask you to log when you click. 
 

Ali

[jasman71]

Not a problem. 

well I just did that on the iPhone and after logging in to it I get this… (I have cleared cache and cookies as well) 

 

[Ali_A]

Thanks @jasman71 

Are you able to check what the URL of the blank page is? 

Ali

[jasman71]

Well I had a comment on another social media site who said the same thing, blank pages when selecting the upgrade option. Anyway, for me, if I press this button…

 

I get to this screen…

As for the URL, copying it from the top of the blank screen I get this…

 https://ee.co.uk/what-do-you-want-to-do-today

which is just taking me back to a sort of Home Screen! Nothing about upgrades at all 

[Ali_A]

Thanks for this. 

Can you try the following steps - 
Once you land on that blank page (with URL https://ee.co.uk/what-do-you-want-to-do-today)  can you manually type http://ee.co.uk/login into the address bar to see if that loads up the correct upgrade page? 

Ali 

[jasman71]

Tried that, that just sends me back to the header page for the “shop” option 

so when I click on the same Upgrade Now button the same blank screen appears 

 

[jasman71]

Incidentally I also tried the same address bar but with /upgrade and that gives me the exact same blank page