old phone number showing in app

[filippalysiewic]

My old phone number is showing on the EE app however if I go into the settings it shows my new number.

This is concerning as I have tried to top up my new number because I thought it would top up the one that showed in the settings however it topped up my old phone number. How do I fix this?

[Chris_B]

@filippalysiewic   Why do you have a new number?       

Your account is for your original number 

if you now have a new number/SIM card you need to setup a new a account. 

[filippalysiewic]

I just got given a new number, for some reason you cannot purchase a pack online as it comes with a new number. This is a very silly idea in my opinion.

[XRaySpeX]

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your new mobile no. & it doesn't remember your card details.