22-09-2023 09:50 AM
New to EE.
When I try to install the My EE app it says "app is not available for your device"
I have a Redmi Note 9S with Android 12.
What is the problem?
Regards,
Robert
22-09-2023 12:11 PM
Hello @duneplodder1.
Are you able to download the latest Android software?
Katie
22-09-2023 12:35 PM
No, I believe I'm on the latest version for my phone.
Version 12 is pretty recent!
22-09-2023 01:19 PM
Thanks for confirming @duneplodder1.
I have spoke with the relevant team about your handset and the EE App and unfortunately it is not supported.
Please be assured you will still have access to your My EE online.
22-09-2023 02:44 PM
Hi Katie_B,
That's rather disappointing.
