if i have lost my phone how can i contact ee via email or live chat?

PaulR6
Explorer

‎08-11-2024 04:59 PM

i dont have my phone, i left it in an airport and expect it to be recovered but i need to use my service as quickly as possible. i have a backup Iphone hardware , but want to order a replacement sim. I dont have access to a phone at the minute so can only do things via IPAD. How can i use web contact services to order a replacement sim?

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-11-2024 05:10 PM

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
PaulR6
Explorer
In response to XRaySpeX

‎08-11-2024 07:41 PM

Thanks, I will go down that route
Sent from my iPad
0 Helpful
Peter_W
EE Community Support Team

‎09-11-2024 08:18 AM

Good morning @PaulR6, welcome to the EE Community!

Just as a quick heads up too, if you've not had a chance to order a replacement SIM yet it's also possible to get an immediate replacement through on of our retail stores.

You'll just need a valid Passport or UK driving license, and they can get things sorted right out. 

Peter