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ee app not working

wakka80
Established Contributor
Established Contributor

app doesn't seem to be working on the app or website 

35 REPLIES 35
Syeda2
Investigator
Investigator

Having the same issue!

Linzi_H
EE Community Support Team

Hi @Syeda2 

Thanks for coming to the EE Community.

Just to check, you can access your main online account, but not the EE app?

Linzi 

Issue seems to be with both. 

I can log in on website but can't access anything. The app isn't working completely.

Linzi_H
EE Community Support Team

Thanks for letting me know @Syeda2 

As you are facing issues with the website and the app, our team will need to review this in closer detail. Please contact us directly and one of our Guides will check over your online setup.

Linzi

wakka80
Established Contributor
Established Contributor

app is working fine now 

Peter_W
EE Community Support Team

Hey again @wakka80, I'm glad to hear that your app is working as it should be again. 

Thanks for taking the time to let us know too!

Fingers crossed you should be all good to go from here, but if you do encounter any more trouble it's definitely worth reaching out to our team via the details @Linzi_H shared earlier.

Thanks,

Peter

1000002288.png

 Its gone again. Everything else is working fine on the phone.. 

Linzi_H
EE Community Support Team

We've sent all of the details across to the relevant team @Bluemoon11, and we've made them aware this is happening. 

If you have access to your main online account, please use this for now instead of the app.

Linzi 

 

Hi I am also having the same problem i haven’t been able to get on the app for a few months now any help would be greatly appreciated.