10-10-2024 12:06 AM
app doesn't seem to be working on the app or website
Solved! See the answer below or view the solution in context.
11-10-2024 10:07 AM
Having the same issue!
11-10-2024 10:13 AM
Hi @Syeda2
Thanks for coming to the EE Community.
Just to check, you can access your main online account, but not the EE app?
Linzi
11-10-2024 10:24 AM
Issue seems to be with both.
11-10-2024 10:25 AM
I can log in on website but can't access anything. The app isn't working completely.
11-10-2024 10:40 AM
Thanks for letting me know @Syeda2
As you are facing issues with the website and the app, our team will need to review this in closer detail. Please contact us directly and one of our Guides will check over your online setup.
Linzi
13-10-2024 02:22 PM
app is working fine now
13-10-2024 04:03 PM
Hey again @wakka80, I'm glad to hear that your app is working as it should be again.
Thanks for taking the time to let us know too!
Fingers crossed you should be all good to go from here, but if you do encounter any more trouble it's definitely worth reaching out to our team via the details @Linzi_H shared earlier.
Thanks,
Peter
13-10-2024 04:15 PM
Its gone again. Everything else is working fine on the phone..
14-10-2024 09:03 AM
We've sent all of the details across to the relevant team @Bluemoon11, and we've made them aware this is happening.
If you have access to your main online account, please use this for now instead of the app.
Linzi
20-10-2024 03:44 AM
Hi I am also having the same problem i haven’t been able to get on the app for a few months now any help would be greatly appreciated.