ee app not working

[wakka80]

app doesn't seem to be working on the app or website 

[Syeda2]

Having the same issue!

[Linzi_H]

Hi @Syeda2 

Thanks for coming to the EE Community.

Just to check, you can access your main online account, but not the EE app?

Linzi 

[Syeda2]

Issue seems to be with both. 

[Syeda2]

I can log in on website but can't access anything. The app isn't working completely.

[Linzi_H]

Thanks for letting me know @Syeda2 

As you are facing issues with the website and the app, our team will need to review this in closer detail. Please contact us directly and one of our Guides will check over your online setup.

Linzi

[wakka80]

app is working fine now 

[Peter_W]

Hey again @wakka80, I'm glad to hear that your app is working as it should be again. 

Thanks for taking the time to let us know too!

Fingers crossed you should be all good to go from here, but if you do encounter any more trouble it's definitely worth reaching out to our team via the details @Linzi_H shared earlier.

Thanks,

Peter

[Bluemoon11]

 Its gone again. Everything else is working fine on the phone.. 

[Linzi_H]

We've sent all of the details across to the relevant team @Bluemoon11, and we've made them aware this is happening. 

If you have access to your main online account, please use this for now instead of the app.

Linzi 

[Nick1777]

Hi I am also having the same problem i haven’t been able to get on the app for a few months now any help would be greatly appreciated.