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ee App not working. I've deleted it and reinstalled it what

Lynch66
Investigator
Investigator

‎31-05-2023 11:48 AM

 
0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎31-05-2023 01:04 PM

Hi @Lynch66 

Thanks for coming here. 

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne 🙂

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎31-05-2023 01:53 PM

@Lynch66  call customer services and request that they reset your online account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Lynch66
Investigator
Investigator
In response to Leanne_T

‎31-05-2023 02:01 PM

Yes I've done that already, still not working.

Thanks 

0 Helpful
Lynch66
Investigator
Investigator
In response to Chris_B

‎31-05-2023 02:02 PM

Thank you.

0 Helpful
Leanne_T
EE Community Support Team
In response to Lynch66

‎31-05-2023 02:26 PM

Have you called our mobile care team to get this looked into further? @Lynch66 

Leanne.

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