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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11969 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25548 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 539566 Views
  • 0 replies
  • 12 Helpful

EE 5.7.0 released today 30 Sept still buggy everywhere

have tired this latest version and really annoying  to se that the toggle for the roaming an scaling abroad from the Uk as still not been fix in this update. I use this feature a lot so I know when im roaming and can switch on or off. lee

Bazinga by Established Contributor
  • 384 Views
  • 6 replies
  • 2 Helpful

New App, lost family account

Hi allThe new app has removed my family devices and isn't recognising me as the account holder, so can't make changes. My husband relies on me gifting data, which I can't do now thst everything is wiped. Any advice gratefully received 

Jq1981 by Visitor
  • 282 Views
  • 1 replies
  • 1 Helpful

My ee new customer

Asking for me to link my ee phone number and stuff even though I'm a new customer I don't have an ee number yet that's what I'm trying to get but it wont let me look at contracts without linking? Please help

Data transfer

I need to transfer data to my son who’s away and I keep getting a blank page, can this be resolved asap

Rhian85 by Explorer
  • 672 Views
  • 14 replies
  • 3 Helpful

App shows incorrect data

Hi All,New to forum so please forgive me if I have done this wrong. Has anyone else noticed that when they log into the my ee app it displays the incorrect information?For example...When I log in I see a button that says "Upgrade your iphone" - I hav...

RobMcN84 by Investigator
  • 828 Views
  • 9 replies
  • 0 Helpful

My EE app > Manage and buy packs > Hyperlink

Discovered a Four Zero Four Not Found page - Trying to use the "See all packs" hyperlink in the New My EE app."See all packs" (full hyperlink)- https://myaccount.ee.co.uk/pappv5intcam=ON_EE_h_sso_appv5_manage_pack_simple_paymentCan't "grab the perfec...

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354- by Star Contributor
  • 468 Views
  • 1 replies
  • 1 Helpful