EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 595686 Views
  • 0 replies
  • 12 Helpful

Add ons error

I can easily top up credit and renew plan (pay as you go) but cannot access the add on page. I've tried accessing this on multiple occasions using both my phone app and computer but have encountered this error (screenshot below) every time. I've even...

Screen Shot 2023-01-03 at 11.57.19 pm.png
afal1441 by Visitor
  • 348 Views
  • 1 replies
  • 1 Helpful

Terrible terrible site & mobile app

I absolutely despise the ee app/site, it’s so bad and always crashing/showing errors when I do finally manage to enter.I tried to top up a £10 pack, it told me to put £10 on which I did and then it proceeded to buy a different pack! Phone companies i...

Urgently

I did change my payment date on the 13of January  for month December payment how I found if my payment was change date please 

Pavlina1 by Investigator
  • 367 Views
  • 1 replies
  • 0 Helpful