App is still abysmal
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11-05-2023 08:21 AM
So I got multiple emails when complaining about the abysmal app from Ee operatives that you cannot reply too, telling me to delete the app and reload it again to no avail, exactly the same issues!! how do you add a card and make a payment when it needs me to authenticate it on my banking app and when I do the ee website goes back to add a card every time I put all my details in and I authenticate ?????????????????????
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11-05-2023 11:02 AM
Hi @466958ADY
Thanks for coming back to the community.
Do you have a pay as you go or pay monthly account?
Are you using a UK Bank card?
Leanne 🙂
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11-05-2023 11:02 AM
Hi @466958ADY
Thanks for coming back to the community.
Do you have a pay as you go or pay monthly account?
Are you using a UK Bank card?
Leanne 🙂
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11-05-2023 11:41 AM
Why is it that you haven't asked for the mobile number so you can look at the account, so we don’t go back and forth?
Regards,
Adrian
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11-05-2023 12:15 PM
Hi @466958ADY
I am sorry, we have no account access on the community to access the account.
Please call us on 150 and the team will get this looked into further for you.
Leanne.
