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Uprades

RJ20256
Explorer

‎28-09-2025 02:52 PM

  • I  moved form 02 in June because of the abysmal signal issues . I om on a sim only plan  , the signal  is excellent by the way and so pleased i changed from 02. Its says i can upgrade  to a new phone in December , i have called and apparently i cant have another product  until being a customer for 6 months . But i am  constantly being asked to take out contacts for broadband or EE TV when i call or message regarding this , could some one explain
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2025 02:56 PM

@RJ20256 : BB & TV are diff products from mobiles & diff criteria apply to ordering them.

What does texting UP to 150 tell you about your ability to upgrade?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
RJ20256
Explorer
In response to XRaySpeX

‎28-09-2025 02:59 PM

Oh ok .Thanks  , says 15th December 2025 , i could understand if i had the phone from EE , I have had the phone three years when i joined Virgin Mobile 

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