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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9327 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23172 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492597 Views
  • 0 replies
  • 12 Helpful

EE Android App Not Working

Gone to use the EE app today on my Android device and I can get to the main screen and select either "Track Your Usage", "Help", "My EE", or "Log In"  it takes me to an EE loading screen and never gets any further.The app is up to date (Version 4.65....

kungfurob by Investigator
  • 628 Views
  • 5 replies
  • 0 Helpful

Account login

I can't log into my EE account, you've successfully logged out when I try, I'm in Brazil outside the UK and I need to activate this plan call from anywhere 60 minutes £11.40 please I need help.1.40 I need help

Amorim30 by Investigator
  • 427 Views
  • 6 replies
  • 0 Helpful

Resolved! Password no longer an option in MyEE app

Hi I only really ever use the MyEE app when I am on holiday, mostly for moving data from device to device.Anyway, I don't have a PIN, because I never set it up. I always used the email/password combo. That option has now been removed in recent months...

My EE

Your Products Just to let you know guys, there is no visibility under 'Your products ' for some devices.  Hopefully EE will honour their customers and deliver the information as soon as it becomes available.        

Metaverse by Contributor
  • 455 Views
  • 4 replies
  • 1 Helpful

App not workin

Need to verify a payment via messages or my card gets blocked but ran out of my current pack- need to top up for new pack to start and APP NOT WORKING NOR IS THE WEBSITE!!

App down can’t share data

Anyone got any ideas on how data can be shared while the app is down? My daughter is in need of data which I have lots of but am now unable to share. Do I have to wait until I can call 150 in working hours? Surely this service should have of 24 hour ...

Angrymum by Explorer
  • 1157 Views
  • 8 replies
  • 11 Helpful

Data gifting

Hi how can I gift data ,when I go into do it says I need to be the account holder of which I am but won’t let me do it