EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 601840 Views
  • 0 replies
  • 12 Helpful

Phone not answered and app crashing

Is anyone finding it impossible to speak to someone at EE in the phone , been holding for hours abd everytime I try and use the app to go into the contract it crashes never seen this before , it’s like nothing is working apart from this new community...

KR211 by Investigator
  • 642 Views
  • 6 replies
  • 0 Helpful

Chat

Been chatting to someone for a while though I was getting sorted and now app says it’s being upgraded or something I really don’t have time for this it’s taken me 10 days to get this fad

Kirbyk1 by Explorer
  • 473 Views
  • 3 replies
  • 0 Helpful

Can’t gift data

Won’t let me gift data on the my ee app .wont let me gift data on desktop site .  this always happens and is a ball ache ! ee fix your **bleep** 

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Website

**bleep** is going on with the my ee website and app why is it broken so much of the time ?I don't want to upgrade which the website will let me do I just want to check my bills and gift data.

Dunc1961 by Established Contributor
  • 491 Views
  • 2 replies
  • 2 Helpful

Terrible service

4 days now no internet and cannot make calls…the customer service is a joke…hours and hours on hold and no answer…no problems with any of the other network providers…

Counter by Visitor
  • 467 Views
  • 2 replies
  • 0 Helpful

Resolved! Pay as you go Sim

It will not let me link my new number as a device on the my ee app, so i can’t see how much data/credit i have? At first it was saying there was an error now it just won’t send a code to my number to even try?

Resolved! Update on mobile

Hello, Its been days updating the app .I'm on holiday and  would like to share data  to my family before they kill me for not having WiFi. Darren