EE App Bug Help - Android Phone

[MWF862]

Samsung A71.

1. On start-up the app takes >15secs to get to bio login, then >20secs to load account info. Is this normal?

2. When switching back to the EE App (open in the background) all I get is a black screen. The App has to be closed and re-started to get it to work.

Both are still prevalent after a cache clean...

[Katie_B]

Hello @MWF862. 

Have you tried deleting the app and re-installing it?

Katie

[MWF862]

Yes, done that, and confirmed to cache is clear.

[Katie_B]

Thanks for confirming @MWF862. 

Are you experiencing this with My EE online or just the app?

Katie

[Bee_kmt2223]

Mine is a black screen on the pages plan and when you want to upgrade 

[Katie_B]

Good afternoon @Bee_kmt2223. 

Have you tried deleting the app and re-installing it?

Katie 🙂

[MWF862]

Just the app. It is now 20 secs to load up to the bio login, then >2mins to show the home screen after bio login is successful - the EE spinning dots...

[MWF862]

And the app is so slow between pages loading, lots of spinning circles for up to 1 min - this is barely usable!!

[Katie_B]

Hello @MWF862. 

What version of the app are you using?

Katie

[MWF862]

The latest version on the Play Store - 5.23.0 (419547)