Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
My account number is not being recognised
Been trying to pay my bill for the last few days but havnt been able to what do I do ?
I am the account holder for all of the family’s plans. When they try to link their product to the EE app it says you can only do this if you are the bill payer. Is it possible to link their plans to My EE?
Hi, my name is CURT, I am not a ee employee. But I will try to help out as best as I can whilst the my ee app is down, please do not hesitate to email me on xxxxxxxxxxxxx@xxxxxxxxx [Mod edit: Please do not share personal details as your posts are vi...
I have gone into the app on mobile and tablet and cannot find anywhere under the heading “ bills and payments”It just shows me my plan details.
How come it’s taking a tech company ages to develop and use a new app.
What is wrong with online shop for upgrading I can get to the new shop for BT but when I go into account to upgrade or buy it just says sorry cannot find very frustrating as had to telephone to upgrade today but did not go to watch as wanted to loo...
