EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589799 Views
  • 0 replies
  • 12 Helpful

Product linked to another account

I recently re-joined EE after being with another provider for a couple of years and am unable to link my SIM to my account. My number is the same as it was when I was with EE previously and when I try to link it, the app/website states that it is alr...

How?

So I pay for my device and my ex's he's somehow locked my account so I can't see any billing etc and there's an apple device on my account. How do I get him off as he's clearly changed security as it says account locked from third party but im the on...

How to “Manage Account”?

Attempted to top up my credit via the app, but to no avail. Had to log-in to the website just to get the job done. The app is practically useless,Received a text to inform me the payment was successful, and was made aware I could “manage my account” ...

aandason by Visitor
  • 361 Views
  • 1 replies
  • 1 Helpful

Access to website bills and profile

I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...

ee2.JPG ee1.JPG ee3.JPG
jazzscot by Contributor
  • 1255 Views
  • 13 replies
  • 0 Helpful

Locked out of my EEid

Everytime i try to login to my EE account(different from this one) I get the following message.  Due to recent activity with your account, we've blocked this attempt to sign in. Please try again later. If this continues to happen please contact us. p...

Add users to my account?

I have 3 numbers on my account. I am the Bill Payer for all 3 numbers.1 number is used by me. the other 2 are used by family members.How can I add family members to my account or how can the family members view/keep track of their usage?

SiD34 by Investigator
  • 4123 Views
  • 9 replies
  • 0 Helpful