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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608510 Views
  • 0 replies
  • 12 kudos

Notification after update

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this pr...

Ian1109 by Contributor
  • 14298 Views
  • 89 replies
  • 44 kudos

Resolved! LOST PHONE - CALL TO REPORT ONLY?

I have lost my phone, so I'm using my laptop to contact everyone (very annoying). I logged into EE to report it as lost, but I can only call them to inform them. Does anyone have any solutions?

Takie by Investigator
  • 1285 Views
  • 4 replies
  • 2 kudos

Unable to upgrade mobile online or on EE App

Hello, I have been trying to do an upgrade online and on the App.  No luck with either. Initially it says 'Sorry, couldn't fetch recommendations for you' If I click on anything in pay monthly deals or Sim deals it says 'Sorry JOSEPH, it looks like th...

Random Notification

Hi can anyone help I have a random notification on my EE app when it’s closed and I don’t know what it is? I’ve deleted and reinstalled the app yet it’s still there ??? 

Shazza731 by Investigator
  • 4171 Views
  • 34 replies
  • 6 kudos

EE account STILL BROKEN

Since October last year my online EE account has been unable to properly sign in, browse the store etc.I’ve raised this issue many times with EE and every time I get told ‘we’ll call you back in a week once our account team has had a look’. That neve...

Ollmall by Established Contributor
  • 717 Views
  • 2 replies
  • 0 kudos

2 Factor authentication/ EE web portal - Quiet roll out?

I presume this is new, just noticed this, not sure if I should attempt this? Has anyone else tried yet? Apparently, no going back allowed?Any more information about this from EE? Security-enable-2factor-authentication-Four-May-TwentyFour 

ee-profile-sec-two-factor-authentication.png
354- by Star Contributor
  • 850 Views
  • 4 replies
  • 1 kudos