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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
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  • 0 replies
  • 12 Helpful

Recent conversation.

I recently had a cause to contact EE in regard to a mobile problem It really all acme down to my lack of knowledge. The man I spoke to on a landline was most helpful and spent a lot of time sorting out my problem. I was promised a new sim within 3/5 ...

Access to app

HiI have the app but it does not recognise the account number on mobile phone bill or order. These are different numbers. An alternative is to give landline number. This is not recognised either. It is irritating because I cannot manage my package to...

John5527 by Explorer
  • 407 Views
  • 1 replies
  • 0 Helpful

online bill reviewing

Having two mobile numbers-plans on my account, can only see bill/usage from one number even when selecting other number from dropdown, when selecting 'See your full mobile bill' it jumps back to other number and not able to see breakdown from the sec...

How long is website usually down for maintenance?

I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...

Having trouble linking my new sim

Hi everyone!I switched over to EE yesterday.. I’ve just put my new sim in and it’s all up and running. So I downloaded the app and made an account but it’s not letting me link my mobile to my account, it keeps saying that the 4 digit code has been se...