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Website and app

Klb4
Visitor

‎15-08-2024 07:38 AM

I have been trying to login to my account for the last few days using the app and the website and it comes up with there is a problem. I’ve tried using more than 1 phone so it’s definitely not the device I’m using. How long till this is resolved? 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-08-2024 07:47 AM

@Klb4  My account is fine so it’s not an account issue that’s effecting everyone,    Because of this you’ll need to call customer services and request an account reset.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.