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runtian
Visitor

‎26-02-2025 02:18 PM

  • I want to log in my ee app to check the balance, but I forgot the pin code, and I can't log in the app. What should I do
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Debbie_G
EE Community Support Team

‎26-02-2025 04:48 PM

Hi @runtian.

Welcome to the community.

If you delete the EE app and reinstall it, you will be able to log in using your email and password and set up a new PIN code.

Let me know how you get on.

Debbie 🙂

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Debbie_G
EE Community Support Team

‎26-02-2025 04:48 PM

Hi @runtian.

Welcome to the community.

If you delete the EE app and reinstall it, you will be able to log in using your email and password and set up a new PIN code.

Let me know how you get on.

Debbie 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎27-02-2025 04:56 PM

Text BAL to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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