Why is the app down for so long

kellymarshall13 · ‎26-06-2023

What is wrong with EE? I've not been able to see my account for over a week. My children have data gifted to keep in contact when out, they can't use their phones. I was abroad and couldn't use my phone, log in or amend spend cap on my account last Monday and for the whole week. When will this be resolved? Will you reimburse for the loss of usage?

Chris_B · ‎26-06-2023

@kellymarshall13 Have you tried to login to your online account? Have you tried clearing your device cache and uninstalling and reinstalling the app ? To use your device abroad you need to make sure roaming is enabled in your account. You’ll not get any any reimbursement as roaming is a user option.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎26-06-2023

@kellymarshall13 Have you tried to login to your online account? Have you tried clearing your device cache and uninstalling and reinstalling the app ? To use your device abroad you need to make sure roaming is enabled in your account. You’ll not get any any reimbursement as roaming is a user option.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

kellymarshall13 · ‎26-06-2023

I have tried every day for 8 days to log into my account via app and online. It said they are undergoing maintenance. I have a spend cap on my kids phones, but couldn't log in at the airport to amend mine in order to use abroad, hence had no usage for the week. Now our monthly data allowance has started again,the kids are back to no data and all they needed to do was say, "please install our new app and you will be able to log in" thank you Chris_b. Followed your advice and it now works.!! Talk about frustrating.