The EE Community

Upgrading SIM only

Hi there, my contract ended in 2023, and since have been using a SIM only deal that cost £13 and has been on direct debit. I have just upgraded to another SIM only deal which costs £24 and is the unlimited all rounder . Will I get a new SIM card? Or ...

Recharge

I already recharged the ee sim.but it's shows that ,can only use by 14 th of June.Now my data was expired. What will I do now?

How do you talk to a real person at EE? A human being that has a real voice.

I have multiple phones on my account. I need to talk to a human about this.Is there any way to actually talk to a person at EE any more?

Bill

Missed a call via WhatsApp. Told my wife to ring back (I knew the caller). Have phone set so redial is in the format the call came in. Wife rather than press redial went into contacts and called normally. Result a bill of £274. The call was to China!...

Can I use a second EE Smart Hub Pro as the extender.

HARL payment

On my bank statement this month is a scheduled payment of £35.17 with reference that starts HARL then digits.This isn't my broadband account number or mobile and it is set up to start this month? Any ideas

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Promotion

 Hello, I recently purchased a Samsung Galaxy S25 Ultra and am trying to add the Galaxy Watch7 to my account to claim the promotional offer. However, I’m encountering an ‘internal server error’ during the process. Could you assist me in adding the wa...

Smart Hub constantly dropping connection

For the last week and half our mobile broadband hub has been constantly dropping connection. It’ll hold for maybe 10 minutes and then drop out, causing whatever we’re doing to also drop whether that’s gaming, streaming, web calls etc. every time we r...