Can confirm that it is still crap. Left EE mobile a couple of months ago (too expensive), just been convinced to join again for Broadband as BT customers are pushed that way. Asked to set up EE ID, done. Told via email that my initial bill is ready. Try to log in via website, login loop of doom followed by message "We can't load this right now" (on different browsers with cache cleared etc). Click View My Bill link from email on desktop, nope, no deal. Try EE app on Android, seems to recognise login (as it rejects another account I tried just in case), collects PIN, OK, getting somewhere, then just crashes out with "Sorry there seems to be a problem".
I set up two factor authentication as part of signup process, but am never prompted for the second factor, perhaps that's part of the problem.
I also have a long career in software development, this smacks of very chaotic processes / poor quality control, and is the worst UX I've encountered in a while.
Is it possible to set up my account so my bill is emailed to me every month, as some utilities do? I think it'll save me so much time, rather than fighting with inept website / app.
