I have been on EE for 1 month and during that time had need to access my account twice. And both times there have been issues with the app/website. Initially the web site wouldn’t allow me to link devices to my account and after lengthy phone calls and a suggestion to use the app it worked fine.
The second time I was wanting to top up my account and got the dreaded “We are experiencing technical issues. If you come across any problems, please try again later” along with an inability to manage my account. Three (sic) more attempts produced the same result.
An hour later on the fourth attempt it did work but still got the “technical issues” warning. A situation that doesn’t make me at all comfortable inputting card and personal details to add credit.There is also a “Save my card details” tick box - do you really think I would want such a clearly inadequate, defective and flaky web site to keep a record of a card that can access my bank account? Really?
Btw – for the last 30 years or so my profession has been in software test and EE’s app & web site has, by far, been the most appalling and atrocious I have seen in that time. It’s little better than a pre test Beta release. I am stunned that EE, and their parent company the BT group, have the gall to think this is releasable code sufficient for public use. And lets remember this is code that is responsible for financial transactions and personal information for around 25 million subscribers.
Judging by the start date of this thread the software had been this poor for at least 3 years. And as for some of the recommended solutions e.g. clearing your browsers cache, reboot your phone, reload the app etc etc. I’m sorry that may be acceptable for some free app from the play store but never for a complex accounting system on a top 100 listed company. In this instance it should never be my responsibility to take into account the inadequacies of the software. It just smacks of really poor test and code that has rotted and run away from development.
Again, I am just stunned this is thought in any way acceptable by upper levels of management.
