Why does the EE website never work?

[WebsiteBROKEN]

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I might just change providers. Anyone else always having this issue?

[Phil11823]

offern't have a mobile phone with EE , and l am hard of hearing so don't like phoning companies up l just want to check out their offers before deciding 

[Phil11823]

Both and  both have technical issues 

[Phil11823]

It can't be with everyone's account my son even tried it on hes phone and had same issues 

[jimdove]

I get

"Sorry, something went wrong on our end" on any device i use, I've tried 3 different browsers, the silly mobile app, all i want to do is GIVE THEM MONEY by getting the new wifi7 hub but now, their poxy website will not let me do anything other than view my subscription. How can a company so big have such a poor website. I am still very miffed I didnt get told there was a better router on offer when i subscribed to the 1.6gbit full fibre and complained that the hub only could do 1gbit out over ethernet (what is this? the friggin 80s????) Seems the wifi7 routers at least can do let me saturate the connection. Wifi is awful.

[Kat900]

Absolutely dire web site - never works for anything no matter what I do to try and resolve it.  Clearing cache, using different devices and  web browsers.  Absolutely nothing makes it work.  

[nutsnut]

Vote with your wallet and leave. I've changed my isp, will be changing my mobile provider ASAP also.

[Leanne_T]

Hi there @Kat900 

Thanks for posting. 

Are you logged into your EE account when experiencing problems on the website? Is this one part of the website? Do you get any error message?

Leanne 🙂

[nutsnut]

Just read the post, these questions have been asked dozens of times and nothings changed.

I've tried different devices, different isn't as has Katie and YOUR site never works when trying to access anything that requires you to be logged in.

It's been. Happening for years.

[marco806]

Yes, site is a shambles.....you get an link to potentially move to EE, and are continuously met with a an error message that's "not your fault".....Issues on both BT and EE... Been happening forever.

[Kat900]

Wish I could but thanks to being in contract I can't.  Also you know they are taking all BT residential broadband now...part of the same company.