Where's the online chat to speak to someone?

[Mrharris101]

 I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?

[Ali_A]

Hi @sapjonesy 

Welcome to the Community

Did you activate the new SIM card before removing the old SIM card? 

If the SIM wasn't sent as pre-activated, you can follow the steps on our Activate and set up a new SIM page 
 
Your existing physical SIM still needs to be active to do this, so If your old SIM is no longer working, you'll need to call customer service on 150 or pop into any EE Store with photo ID for further help 

Ali  

[TDornom]

I am now not in the country or with EE so I cant call, there is no option to Chat anywhere - And you are threatening me with a £85 bill because you have not received my router. 

The router went into a free post bag and got shoved into a letter box well over a month ago. 

How am I supposed to discuss this with EE without a chat function? 

[Katie_B]

Hi @TDornom. 

Thanks for coming here. 

There is currently no Live Chat for Home Broadband. 

Do you have access to another phone?

If yes the team can be contacted by calling +44 330 123 1105. 

Katie