Where's the online chat to speak to someone?

[Mrharris101]

 I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?

[Fleetfoot22]

Why has my home phone service been change without my permission 

[Fleetfoot22]

Why.

[XRaySpeX]

@Fleetfoot22 : Why? Have you just bought New EE Full Fibre BB? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

[Chris_S]

Hi @Fleetfoot22 I'm sorry to hear that your home phone service has been changed without your knowledge.

I'd recommend giving our home broadband team a call so that they can get access to your account and give you more info on why that's happened.

To speak with our broadband team, you'd just need to dial 150 from an EE phone or 0330 123 110 from your home phone.

You can find a link to our contacts page here

Chris S

[SauronBH]

How do I speak to someone?

[Peter_W]

Good afternoon @SauronBH.

Thanks for giving us a shout here on the Community 😊

If you're wanting to speak with our team via messaging, you can find the 'Message us' option in the Help section of the EE App. 

Alternatively if it's not something they can assist with, you can also give us a call and we'll do our best to help.

Peter

[An12br14ky15]

I have lost my phone and need a replacement sim

[XRaySpeX]

@An12br14ky15 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

[M211]

I need help registering my number . That number that I have registered to this address is not valid. Now please register this number. I can't call the customer service because I don't know English

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[sapjonesy]

Hi I've been given a new SIM card I snapped the old popped in the new one and nothing has happened I've got no network  now and I can't contact EE for help