Where is the gift data option on app and online?

VA2023 · ‎01-07-2023

I’ve just changed plans, now I can’t seem to gift data. Both plans are gift data accessible. This has also coincided with the new app update.
anyone got any ideas? I’ve asked for help but it’s not helped.

Chris_B · ‎02-07-2023

@VA2023 On the home page if you scroll down you’ll see

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎02-07-2023

@VA2023 On the home page if you scroll down you’ll see

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Beingsundus786 · ‎14-08-2023

I have the same problem. after I select gift data. It says the information isn’t available try closing the app

Leanne_T · ‎15-08-2023

Hi @Beingsundus786

How long has this been happening?

Can you gift data using your My EE account online?

Leanne 🙂

worker · ‎23-08-2023

Hi I'm having the same problem and we were not much help hope you find y the answer.

Leanne_T · ‎23-08-2023

Hi @worker

Has this worked previously for you?

Are both numbers on the same pay monthly account?

Leanne.

Milkakakkad · ‎27-08-2023

App is not responding.

Christopher_G · ‎27-08-2023

Hi @Milkakakkad

Welcome to the community.

Could you try deleting the app and re-downloading it please?

Chris

Acerview · ‎21-09-2023

and what is the link on the website, please (not phone)?

Katie_B · ‎21-09-2023

Hello @Acerview.

If you wish to gift data through My EE online please log in and follow these steps:

Plans & subscriptions > scroll down to Data Gifting (under 'Do more') > select 'Gift your data'

Thanks,

Katie