EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617337 Views
  • 0 replies
  • 14 Helpful

Difficulty ordering on app or websote

Has anyone else had difficulty ordering from the app or website? I have tried to add another device and plan to my account today however on the website it doesn’t allow me to get to my basket. Just loops me back to the page where I can upgrade, shop ...

Linking your broadband device to your account in MyEE

I recently got a replacement router as my old one got hacked and security patches hadnt gone through on it. I am trying on myEE app and website to "link" my broadband so I can see account info on my EE as otherwise i get zero contact from EE otherwis...

Endielle by • Investigator
  • 3211 Views
  • 19 replies
  • 5 Helpful

Repair tracking

Hi, I have an issue with repair tracking website as tracking is displayed correctly but when I want to open repair report or photos attached all I can see is: I've seen that other people had this issue in the past, is there a way to resolve it? 

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benellli by • Investigator
  • 3261 Views
  • 5 replies
  • 3 Helpful

Resolved! Where is the gift data option on app and online?

I’ve just changed plans, now I can’t seem to gift data. Both plans are gift data accessible. This has also coincided with the new app update. anyone got any ideas? I’ve asked for help but it’s not helped.

VA2023 by • Visitor
  • 6785 Views
  • 23 replies
  • 3 Helpful