Unable to verify email of old account

[Garethjcr]

I'm unable to log into my EE account as it was created before 20th july 2023. I don't know my password and when I attempt to reset, after putting in the code I get taken to a page that says "oops sorry this page doesn't exist" or something similar.

So I found out that because my account is so old I have to verify it another way. found here; 

https://ee.co.uk/help/profile/fix-problem/forgotten-ee-password-or-username

However when using this verification I never receive the email. Its not in junk or anything. I created a new account in the hopes I could just link my mobile to that but as its already tied to the other account it wont let me. 

So now I cant log in, I cant reset my password and I cant verify my account.

[Chris_B]

@Garethjcr  Are you doing this via a PC or on your device?    

[Garethjcr]

I've tried via mobile, pc and laptop. even tried using various browsers. none work.

[James_B]

Hi @Garethjcr,

Welcome to the EE Community. 🙂

I'd recommend contacting Customer Care so a member of the team can remove your old My EE account. This will allow you to re-register.

Thanks

James