Where is the gift data option on app and online?

[VA2023]

I’ve just changed plans, now I can’t seem to gift data. Both plans are gift data accessible. This has also coincided with the new app update. 
anyone got any ideas? I’ve asked for help but it’s not helped.

[Chris_B · Accepted solution]

 

@VA2023  On the home page if you scroll down you’ll see 

[Beingsundus786]

I have the same problem. after I select gift data. It says the information isn’t available try closing the app 

[Leanne_T]

Hi @Beingsundus786 

How long has this been happening? 

Can you gift data using your My EE account online? 

Leanne 🙂

[worker]

Hi I'm having the same problem and we were not much help hope you find y the answer.

[Leanne_T]

Hi @worker 

Has this worked previously for you? 

Are both numbers on the same pay monthly account? 

Leanne.

[Milkakakkad]

App is not responding. 

[Christopher_G]

Hi @Milkakakkad 

Welcome to the community.

Could you try deleting the app and re-downloading it please?

Chris

[Acerview]

and what is the link on the website, please (not phone)? 

[Katie_B]

Hello @Acerview. 

If you wish to gift data through My EE online please log in and follow these steps:

Plans & subscriptions > scroll down to Data Gifting (under 'Do more') > select 'Gift your data'

Thanks, 

Katie