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Community Activity
Re: Orders getting cancelled
My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee an...
Using EE/BT wifi hotspots
So I’ve just had EE broadband installed and I have the EE app. As far as I can tell I have the app connected to my router. How do I connect to the EE/BT WiFi hotspots I come across in public? Do I automatically connect? Do I select the hotspot when I...
Can't receive calls - but can make calls - ON WIFI CALLING
West midlands - 100% reliant on calls over wifiCan make calls fine - but nobody can get through to my phoneSeems better when it drops back onto 4g out in the gardenHave restarted phone / activated Plane mode / Wifi Call then comes back.. but nobody c...
Smart Hub Pro Wall Mount
Does anyone have any recommendations for a wall mount for the smart hub pro?
Resolved! Cannot get EE Broadband billing when linking accounts
I finalised the changed from BT broadband to EE in June 2025 which has taken some 5 months of constant phoning since first signing EE contract on 30/1/2025 which BT/EE did not implement but tried to instigate a "higher" BT Broadband Product that I w...
EE Price hikes
I'm preparing to leave EE. Stupid increase in prices for their basic mobile packages. I cannot afford this. What are they doing offering 10GB as a basic mobile package? Don't they read? MoneySavingExpert (admittedly 2019 survey) says 69% of people su...
Claiming a free gift with new nothing phone 3
i pre ordered a nothing phone 3 on the 4th july 2025 in store and the pre ordered came with the nothing overhead overphones and i was told because they were going to be a gift due to pre ordering that i would receive them when i got the phone which t...
Refund on final bill
I cancelled my EE contract on the 11/7 but was still charged for my final bill on the 15/7. Can I get a refund on this bill please
EE/Verisure Smart Home Security System
Oh my god! How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025. My details have been passed along to the specialist sales team on nu...
EE TV boxes losing broadband connection
Recently moved over to EE from BT broadband. Have both EE TV box (wired) and EE TV mini box (WiFi), and am getting regular (ie multiple times a day on average) drops outs from both boxes. Have tried powering off, rebooting etc but still seems to be a...
