Website not allowing you to access billing

[ACB9]

I can login to the EE website but the minute I click bills and subscriptions, or click view my bill under this months statement value, it just loads a page that only displays the footer.  From reading the community there is a lot of complaints on this, there is clearly something wrong with it.

As for clearing cache, using different devices, and using incognito yes done all these, can log in, can see personal info, can see what latest bill total is on home page but click anything else and it goes nowhere.

Please EE acknowledge it and find out what is causing it and resolve it.  Its not the cache! but it is the type of things that makes people shift providers after a while.

[Leanne_T · Accepted solution]

Hi @ACB9 

I am sorry you are unable to view the bills.

To get this looked into and see what could be causing this, please call us on 150 and the team will help you further. They can also look into any related incidents and make sure the relevant support team are aware you are impacted. If there is an open investigation you will be kept updated. 

Thanks 🙂

Leanne.

[EJN123]

Hi Leanne / EE Support Team,

I have the same issue, this seems to be EE website glitch rather than an individual account problem. Please fix it urgently. 

Thanks 

[Leanne_T]

Hi @EJN123 

I am sorry we have no account access on the community to get this raised for you. 

Please get in touch when you get the chance and the tech guides, will get this looked into for you. If there is an open ticket, they can add your details to let the support team know you're affected and keep you updated. 

Leanne.

[dtht44]

I have the same problem. I cannot download this month's bill. Please help.

[Offshorefibreso]

Having the same problem, need the bills to reconcile accounts etc.

Please rectify asap, it has been like this for at least 4 days!!!

[bsamba]

Don't hold your breath. I have had the same problem for months - correspondence with the Executive Complaints team finally referred the matter to the "off-line" technical team, who acknowledged there was a problem, but since they could, apparently, access my account, all seemed to be OK and "try again". Needless to say no joy! They have asked for screenshots numerous times but still to no avail, Sorry to say this but both teams seem to be "not fit for purpose"!!! However, I am still corresponding with them and will inform the Forum if I get a satisfactory solution. Frustrating!

[Offshorefibreso]

Thank you. I'm getting so frustrated running a business it's a nightmare. I was told all my invoices would be emailed, but even that didn't happen! I'm going to telephone again today!!!!!

[Coemlyn]

Hi Leanne_T,

Just to be clear: do I use option 1 or 2 on the 150 line if I have issues solely with the EE website (getting 400 errors ATM) NOT my mobile or Broadband device/service? 

Many thanks in advance.

[Lesley_W]

Hi @Coemlyn 

You can use option 1 if you are a mobile customer. This is just so that the right people can access your account but if you chose the wrong one, they can always pop your through to the correct one.

Lesley