Old email address and no password

[KC19771]

Hi

ive got an account for my child’s mobile and it’s linked to my old email address which was deleted by the service provider years ago. I have no password and any password reset tries to send a code to it. I need it to be removed and replaced with recent one-is that even possible? Thanks 

[Chris_B]

@KC19771  You’ll have to call customer support about this.  

[Chris_S]

Hi @Chris_B Correct advice given to you by @Chris_B 

To speak to one of our guides, you'd just need to dial 150 from a EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S