Old email address and no password

KC19771
Visitor

‎05-01-2025 06:10 PM

Hi

ive got an account for my child’s mobile and it’s linked to my old email address which was deleted by the service provider years ago. I have no password and any password reset tries to send a code to it. I need it to be removed and replaced with recent one-is that even possible? Thanks 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-01-2025 08:30 PM

@KC19771  You’ll have to call customer support about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_S
EE Community Support Team

‎06-01-2025 08:09 AM

Hi @Chris_B Correct advice given to you by @Chris_B 

To speak to one of our guides, you'd just need to dial 150 from a EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S

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