Website is broken and doesn't direct me to upgrade page

[eveyaa]

Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank page.

I just want to see my options and I don't want to call 150.

[Kingstonza]

Same problem here

its not a caching issue. Tried on my phone, iPad, laptop with three different browsers on two different operating systems . and, for good measure, on my wife’s laptop.

can’t see the content on any page after logging in.

seriously sucky and amateurish.

switching to sky

[Leeada]

Same issue for me, it's been going on for months, leaving EE asap

[renrawg24]

Absolute joke, website clearly has an issue yet all EE are saying is to call them on 150. ITS THE YEAR 2024 GET A GRIP.

[emilyh1986]

I have the same issue.  All I want to do is check when my upgrade is due and maybe even upgrade early, but it is broken.  I've tried everything. I don't plan on calling 150 or similar - the website should work! Sort it out EE!

[alistairbarnes0]

Just had my ticket closed because apparently - the issue is part of a wider website issue which… has No timeframe for a fix !!

[Linzi_H]

Hi @alistairbarnes0 

I'm disappointed to hear that you're having a spot of bother upgrading online currently. 

When speaking with the team what have they advised?

If you don't want to wait any longer, our team can discuss all of your options over the phone or in-store.

Linzi 

[mrarturas]

Incredible! It hasn't been fixed yet?!

Having same issues on both mobile and PC browser..

[emilyh1986]

How have EE not identified that this is a widespread issue and there are so many annoyed customers out there.  There are so many different threads on here about the same issue.  Asking us to call to upgrade is not good enough.  As a very long-standing EE customer, I personally wouldn't ever call to upgrade.  I don't particularly like calling people and would rather choose my deal by myself online rather than feeling pressured.  When it comes to upgrading in the coming months, I absolutely will move provider if there is no functionality to upgrade online. 

[ledwellc]

I have both good news and bad news.

Good News:
There is a workaround for this issue which I believe to be cause by something to do with 'legacy' ee online accounts. I have done this and it works, so.
Create a NEW ee online account, with a different email address, you do not need an EE product to do this.

Bad News:
Once Created you then need to call TECH SUPPORT and tell them you have created a new ee online account and you would like to do a BAN to BAN Merge, they should ask you for email of both old and new accounts.
They say it can take 'up to 7 working days' to complete, mine took less than 2

I was then able to log into the NEW account and add additional line etc, and the other account details had been carried over.

Good Luck.

[IVIik]

If it's this easy, why are EE not putting this forward to people as a fix? @Linzi_H ?