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Website crashes when trying to order a new phone

katieatkinson
Investigator
Investigator

‎31-12-2023 09:55 AM

Hi! I’ve tried the past few days to upgrade my phone on the EE website, ive got an iphone 14 in the basket, but when i click continue, it says ‘SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE’ which is so frustrating, and then when i try to log in it says ‘Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do’. I’ve tried everything, it won’t log me in even with my right password but every time i go to basket it says the message above. Help!! 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎31-12-2023 10:25 AM

Hi @katieatkinson 

You can upgrade via CS on 150 if the website is not working.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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